Appointment reminders and confirmations for salons
The customer hears from you when the appointment is booked, again before it, and whenever the salon moves or cancels it. Stylists get their own notifications in Stamly Business. Nobody at the front desk has to ring round reminding people.
Reminders at a glance
- The reminder comes 24 hours ahead by default, and customers can choose 2, 24 or 48 hours.
- Customers with the app get a push notification; customers with an email address get an email. Both are free.
- SMS only goes to customers with neither the app nor email, and only once the salon has bought SMS (500 SMS for NOK 750 in Norway).
- Stylists are told about new, moved and cancelled appointments, and when their customer has arrived.
One appointment, five messages
An ordinary appointment seen from both sides of the chair, from the reminder the day before to the customer sitting in reception. The names are made up.
Reminders
Stamly, to the customerWed 10:30
Reminder about your appointment · 13 Nov at 10:30
Emma, customerWed 12:02
Moved her appointment to 11:15 in the app
Lise, Stamly BusinessWed 12:02
Appointment moved · Emma · new time 13 Nov at 11:15
Lise, Stamly BusinessThu 10:58
I'm running late · 15 min · sent to 1 customer
Lise, Stamly BusinessThu 11:12
Customer has arrived · Emma is waiting · appointment at 11:15
The appointment lives in the app
The customer finds their appointment under Appointments, sees when it is and can move it from there. The reminder arrives as a notification on the same phone. The recording is from the Stamly app, without sound.
When the appointment is booked
The customer gets “Your appointment is booked” with the salon, the day and the time. This confirmation always goes out, even to someone who has turned reminders off. If they use the app, the appointment also sits under Appointments, where they can add it to their phone's calendar.
The reminder before the appointment
The default is 24 hours before. In the app, under Profile and Notifications, the customer can pick 2, 24 or 48 hours, or turn reminders off. The choice also applies to appointments they've already booked. Book something that starts in three hours and a 24-hour reminder can't go out in time; the app says so plainly.
Which way the message travels depends on what Stamly knows about the customer. The salon has nothing to choose.
- If the customer has the app, they get a push notification.
- If they don't have the app but do have an email address, they get an email.
- If all you have is a phone number, they get an SMS, provided the salon has SMS left from a pack it bought.
- Otherwise the message is waiting in the app for the day they sign in.
When the appointment is moved or cancelled
If the salon moves the appointment, the customer gets “Your appointment has been moved”, with the new time and who they're seeing. If the salon cancels, they get “Your appointment has been cancelled”. These messages travel the same way as the reminder, and a moved appointment gets a fresh reminder for its new time.
When the customer moves or cancels in the app, it's the stylist who hears about it: “Appointment moved” or “Appointment cancelled” in Stamly Business, with the customer's name and the time.
When the stylist is running late
A colour takes longer than planned, and the next customer is already in the car. In Stamly Business the stylist taps “I'm running late” and picks 5, 10, 15, 20, 30, 45 or 60 minutes. The app suggests which appointments are affected, carrying the delay forward until a gap in the day absorbs it. More can be ticked by hand.
The customer gets “Lise is running about 15 min late”, along with the new start time. The appointment itself stays where it is in the calendar. The message goes the same way as reminders: app notification, email, or SMS when the salon has bought it.
Notifications for staff
Stylists get a message on their phone when they get a new appointment, when one is moved or cancelled, and when their customer arrives. That last one fires when a colleague taps “Customer is here” in Stamly Business or checks the customer in from the portal. It reads “Customer has arrived”, with the appointment time.
Under Profile in Stamly Business, each staff member can choose “Only during working hours”. Then nothing reaches their phone outside their shifts.
Reminders: common questions
Does Stamly send SMS reminders before an appointment?
Only to customers who have neither the Stamly app nor an email address, and only when the salon has bought SMS. SMS is an add-on: 500 SMS for NOK 750 in Norway, with prices in other countries following what an SMS costs there. Customers with the app get a push notification and customers with email get an email, at no cost to the salon.
How long before the appointment does the reminder arrive?
24 hours before, by default. Customers can choose 2, 24 or 48 hours in the Stamly app, and the choice also applies to appointments already booked.
Does the customer get a confirmation when they book?
Yes. The customer gets “Your appointment is booked” with the salon and the time. It is sent even when the customer has turned reminders off.
Can customers turn off reminders?
Yes, under Profile and Notifications in the Stamly app. Confirmations and messages about moved or cancelled appointments still come through.
Is the stylist notified when a customer cancels?
Yes. Stylists are notified in Stamly Business when an appointment in their calendar is booked, moved or cancelled, and when the customer has arrived.
How does a stylist let customers know they're running late?
With “I'm running late” in Stamly Business. They choose how many minutes and which customers to tell, and those customers learn roughly when the appointment will start. The appointment isn't moved in the calendar.
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