The app for hairdressers: the salon day on your phone

What does a stylist see when she opens the app?

Three figures at the top: free time left today, how many appointments are booked, and how many of those are completed. Below them are “In the chair now” and “Next customer”. If a customer is late, the appointment moves to a running-late section showing how many minutes have passed.

The button on each appointment changes with the visit. Before the customer arrives it says “Customer is here”. Once she is in the chair it says “Complete”. Nobody has to dig through a menu halfway through a cut.

A switch at the top flips between “My day” and “Whole location”. My day is her own appointments on a timeline; Whole location is the board for everyone working there today. Appointments nobody has checked out collect under “Not completed”, so they don’t sit forgotten until closing time.

From the door to checkout without going to the computer

The customer walks in. The stylist taps “Customer is here”, and if a colleague has the appointment, that colleague gets a notification. When the service is done, “Complete” opens checkout: the service and its price, “Add service or product”, any available reward with “Use now”, and the points the customer will earn.

Last, she chooses how the customer paid: card, Vipps, cash or gift card. Stamly never handles the money. The app records what was paid and how, and adds the points. Straight after comes the prompt to book the next appointment, while the customer is still at the desk.

• Scan the membership card in the customer app, or type in their code
• Search by name, phone number, email or membership number
• “Walk-in now” for someone at the door without an appointment
• “Log a visit” when a visit needs recording afterwards
• “Add customer” with an email address or phone number

When the day runs over

A colour takes longer than planned. The stylist opens the running-late option, picks how many minutes, and sees which customers will be told and what their message says. Each customer gets their own time, along the lines of “your 14:30 appointment will start at about 14:45”. The appointments don’t move. It is a heads-up.

Customers with the customer app get a push notification. The rest get an SMS if the salon has bought SMS, and each message comes out of the salon’s balance.

If she is ill, she requests time off in the app and her manager approves it. For an hour at a course or a doctor’s appointment, she can block the time in her calendar.

Clocking in and notifications on the same phone

“Clock in” works when the phone is at the location. On the bus, the button is off. Breaks start and end in the same place, and under “My hours” she sees her week or month. If she forgets to clock out, she logs the hours by hand and the owner or manager approves them.

Notifications are about her own calendar: a new booking, a moved or cancelled appointment, and when her customer has arrived. With “Only during working hours” nothing reaches her phone outside her shift. “Hide customer names” makes the lock screen say “New appointment” without saying who it is for.

What still happens in the portal?

The app is built for what happens at the chair. Services and prices, loyalty setup, campaigns, reports, the rota, staff and locations are managed in the portal on a computer or tablet. Those jobs come up rarely, and they need screen space.

Each staff member’s role decides what they can do in the app. A stylist with the Staff member role books and checks out her own appointments. Receptionists, managers and owners can do it for the whole location. The rule lives in the database, so the app only shows the buttons a person is actually allowed to use.