Terms for salons

These terms are the agreement between the salon and Inovix AS, organisation number 938 650 330 (“Stamly”, “we”). The person who registers the salon in the portal does so on behalf of the salon and must be authorised to do so. The agreement applies from when the salon is registered.

The agreement is between two businesses. Consumer protection rules therefore do not apply to it. The salon’s staff are also bound by the terms of use insofar as they are relevant.

The salon gets:

• the portal at business.stamly.net, with appointment book, customers, staff, services, loyalty programme, campaigns and reports,
• the app Stamly Business for staff,
• the customer app Stamly, where customers book and collect points at the salon,
• a salon page on stamly.net when the salon chooses to show it.

We continue to develop the service and may change how it works. If we remove something the salon pays for, we will give at least 30 days’ notice.

• The price is shown at stamly.net/en/pricing: one plan, Standard, with a fixed price per location per month and one staff member included in each location, and NOK 149 per month for each staff member beyond that. A salon with several locations pays Standard for each. All prices are exclusive of VAT. VAT will be added from the day Stamly is registered in the Norwegian VAT Register; until then, invoices are issued without it.
• A new salon gets the first two months free. The trial period starts when the owner sets up payment, which is the last step before the salon becomes visible to customers. The card is registered at that point, and the first charge is made when the two months are over.
• If the salon cancels before the trial period is over, it pays nothing.
• The trial period is given once per salon. A salon that is already paying does not get it.
• The salon pays by card through Stripe, in advance, one month at a time. Stamly never sees the card number.
• The number of locations and staff is counted continuously. If they change, the difference is settled pro rata on the next invoice.
• No SMS messages are included in the subscription. Customers with the app get the message in the app, and customers with an email address get it by email, at no cost to the salon.
• SMS to customers who have neither the app nor an email address (confirmations, reminders, rescheduling and cancellations) is sent only when the salon has bought SMS, and only while there are SMS messages left. Beyond that, nothing is sent by SMS. SMS messages are bought as packs in the portal at the price shown there: 500 SMS for NOK 750 in Norway, excluding VAT; in other countries the price follows what an SMS costs there. Purchased SMS messages never expire, and the pack appears on the next invoice.
• Campaigns go out by SMS only to customers without the app who have said yes to marketing, and only from purchased SMS packs. The portal shows how many SMS messages a campaign uses before it is sent.
• If we change the prices, we will give at least 30 days’ notice before they apply to the salon.
• If an amount is not paid, Stripe tries to charge it again, and the subscription is marked as overdue. If it is still unpaid after 30 days, we may close the salon’s access until it is paid. The information is not deleted for that reason.

• Stamly has one plan, Standard. It has no limit on the number of locations or staff, so the salon never needs to switch.
• A salon that had a different plan before has been moved to Standard from 10 November 2026. Any SMS messages it has left from purchased packs remain.

• The owner can cancel at any time under “Cards, invoices and cancellation” in the portal. The cancellation takes effect from the end of the period that has been paid for. Amounts already paid are not refunded.
• We may terminate the agreement with three months’ notice, and with immediate effect if the salon materially breaches the terms.
• What happens to customers’ information when the agreement ends is set out under “Data processing agreement”.

• The salon is responsible towards customers for the services it sells, its prices and the rules of its loyalty programme.
• The salon decides who gets access, and is responsible for what its staff do in Stamly. The access of anyone who leaves must be removed.
• The salon ensures that what it enters is correct, and that it has the right to use it, for example pictures.
• If the salon wants to send customers offers, it uses only customers who have said yes to offers from the salon. Stamly keeps track of the consents.
• If the salon uses time tracking, it informs the staff that clocking in and out checks the distance to the salon, and chooses the retention period and the time for automatic clock-out under Settings → Time tracking. The salon is responsible for files it exports, such as timesheets for payroll.
• If a staff member deletes their account, the owner is notified. The staff record remains until the salon deactivates it.

• We work to keep the service available around the clock, but cannot promise that it will never be down. We prefer to carry out planned maintenance at night.
• The salon gets help at hjelp@stamly.net. We reply as quickly as we can, and no later than the next working day.

We are not liable for indirect loss, such as lost turnover or profit, or for loss of data caused by the salon. Our total liability under the agreement is limited to what the salon has paid us in the last twelve months.

These limitations do not apply when the loss is due to intent or gross negligence on our part, nor to liability under the General Data Protection Regulation (GDPR) that cannot be excluded by agreement.

The salon is the data controller for its customer relationships: the appointments, purchases, points, notes and offers. Stamly is the data processor for that information, and processes it only to provide the service. For customers’ own accounts in the app (name, email address, phone number and sign-in), Stamly is itself the data controller, as stated in the privacy policy. This section is the data processing agreement under Article 28 of the GDPR.

What is processed

Our obligations

• We process the information only on the salon’s instructions. The instructions are this agreement and what the salon does in Stamly. If we believe that an instruction breaches the law, we will say so.
• Everyone at Stamly who has access is bound by a duty of confidentiality, and access is given only to those who need it for operations and support.
• We secure the information as required by Article 32 of the GDPR: each salon is kept separate in the database, access is controlled by roles, sign-in is protected, and connections are encrypted.
• We help the salon respond to customers and staff who want access, rectification or erasure, and with assessments the salon has to make under the law.
• If we discover a security breach affecting the salon’s information, we will notify the salon without undue delay, and no later than within 48 hours, with what we know.
• The salon can see documentation showing that we comply with the agreement, and can require an audit with reasonable notice, at its own expense.

Sub-processors

The salon accepts that we use these sub-processors. We have agreements with them that provide at least the same protection. If we replace one or add one, we will give at least 30 days’ notice, and the salon can terminate the agreement if it does not accept the change.

Transfers to countries outside the EEA take place under the EU’s standard contractual clauses for the transfer of personal data, or to recipients certified under the EU–US Data Privacy Framework.

When the agreement ends

For 90 days after the agreement ends, the salon can ask to have its customer and staff information handed over, including timesheets and time off, in a format other systems can read. After that, we delete it. Sales information the salon must retain under the Norwegian Bookkeeping Act is included in what is handed over; retaining it is the salon’s responsibility. Customers’ own accounts in the app remain, but without the customer relationship with the salon.

We may change the terms. We will give at least 30 days’ notice of changes that matter to the salon before they apply. If the salon continues to use Stamly afterwards, the new terms apply. The salon can terminate before then.

The agreement is governed by Norwegian law. If we disagree, we will first try to resolve it together. If we cannot reach agreement, the case will be decided by Oslo District Court.

Questions about the agreement: hjelp@stamly.net.

Inovix AS, org. no. 938 650 330, Karl Johans gate 25, 0159 Oslo