A customer app for hair salons, in your salon’s own colour
Customers download Stamly, find your salon and book. While they are looking at your salon the app takes on your colour, and their appointments, membership card and points are all in one place on their phone.
Customer app at a glance
- The app is called Stamly and is free for customers on iPhone and Android. Your salon doesn’t have to build or maintain an app of its own.
- Customers sign in with their email and a six-digit code, or with Apple, Google or Microsoft. There’s no password to forget.
- Appointments are booked, moved and cancelled in the app, within the deadlines your salon sets.
- The membership card has a code you scan at the desk, and customers can see how many points they need for the next reward.
One appointment, from the sofa to the chair
Emma is a customer at Ateliér Krogh. Here is one appointment in her app.
Customer app
Emma, customerSunday 21:14
Books a women’s cut with Maria on Thursday at 10:00 and taps “Add to calendar”.
StamlyWednesday 10:00
An appointment reminder arrives on her phone, 24 hours before.
Emma, customerWednesday 18:30
A meeting gets moved. “Reschedule”: the appointment is now Thursday at 12:00.
Maria, stylistThursday 11:58
Emma has arrived. “Customer is here” in Stamly Business.
Emma, customerThursday 12:55
The visit is checked out at the salon. Her points are in the app, with 70 to go to the next reward.
The app as your customers see it
A recording from the Stamly app: the salon, booking, appointments and the membership card with points. No sound, exactly as it looks on a customer’s phone.
A salon app of your own, or a shared one?
A branded app in the App Store and Google Play costs money to build, and it has to be updated every time Apple or Google change their rules. Very few salons have enough customers for that to pay off.
Stamly takes the other route. There is one app for customers, and your salon has its place in it. When a customer is looking at your salon, the app dresses itself in your accent colour. Your salon page shows a photo, address, opening hours, services with prices, and your stylists. Customers can make you their favourite, which puts you at the top of Home.
Someone who visits several salons on Stamly has one account, but each salon keeps its own points balance and its own history. You see nothing from the other salons.
How customers book a hair appointment in the app
Booking takes four choices. Afterwards the customer can tap “Add to calendar” to put it in their phone’s calendar, and they decide whether the reminder comes 2, 24 or 48 hours before.
If they need to move it, they tap “Reschedule”. The stylist and services stay the same, and they pick a new time from what is free over the next four weeks. Cancelling is always possible. Your cancellation deadline only decides whether it is free, and it is shown on the appointment.
- Choose a service
- Choose a stylist, or “First available”
- Choose a day and time
- Confirm, and the appointment is in the salon’s book
The membership card at the desk
The membership card shows a code that refreshes by itself, so a screenshot of an old code won’t work. Your staff scan it with Stamly Business and the visit lands on the right customer.
If the customer booked in the app, they usually don’t need to show the code at all. The stylist completes the appointment directly. And if the code won’t scan, the customer can give their membership number.
A first-time customer can join you at the desk: they open “Become a customer here”, you scan the code, and they earn points from their first service.
Points where customers can see them
Home shows the balance and how many points are left to the next reward, with a bar that fills up. If your salon is running an offer, such as double points on Tuesdays, it appears right below. Rewards holds the rewards themselves and the points history.
Points are added when the salon checks out the visit. Customers pay at the salon as they always have; the app doesn’t take payments.
New customers find you on the map
Under “Find a salon” customers can search by name or place, or switch to the map to see salons nearby. The app shows how far away the nearest one is, and which salons they are already a customer of.
Your salon is also listed in Find a salon on stamly.net, with its own page customers can share.
Customer app: common questions
What does the customer app cost my customers?
Nothing. Stamly is free to download and use for customers, on iPhone and Android.
Does my salon get its own app in the App Store?
No. Customers download Stamly and find your salon there. While they are viewing your salon the app uses your accent colour, and you have your own page with services, prices and stylists.
Do customers need the app to book?
No. At salons that have switched on online booking, customers can book on the salon’s page at stamly.net without downloading anything. The app adds the membership card, points and notifications.
How do customers sign in to the app?
With their email address and a six-digit code sent by email, or with Google or Microsoft. On iPhone they can also use Apple. There is no password.
What does the salon see about a customer?
Their name, email address, mobile number if they have added it, and the appointments they book with you. Nothing from other salons they visit.
Can customers pay for appointments in the app?
No. Customers pay at the salon. The app is for appointments, the membership card and points.
More features for your salon
See how booking, customers, staff and loyalty fit together in Stamly.
See all of Stamly for your salon
Appointment book, customers, staff, loyalty and the overview, in one platform.