How can we help?

I'm not getting the code

The code comes by email from noreply@stamly.net and is valid for an hour. Check your spam folder, and check that the address is spelled correctly. After half a minute, you can ask for a new one with “Resend code”. You can also sign in with Apple, Google or Microsoft instead.

I used to sign in with my phone number

You now sign in with your email address. Then add your mobile number under Profile → Personal details and confirm it with the code we send by SMS. Your appointments and points will then come with you.

Why don't I have my points at all the salons?

Points are collected at one salon at a time. Each salon has its own programme, and they can't see each other's customers. You'll find your balance for each salon under Profile → My salons.

When do I get the points for a visit?

When your stylist has registered the service as completed. That usually happens the same day. If it's been longer, let the salon know: they're the ones who complete the appointment.

How do I cancel?

Bookings → choose the appointment → Cancel appointment. You can always cancel, but salons have a deadline for free cancellation. The deadline is shown on your appointment.

I didn't get a reminder

The reminder is sent the day before. If you booked on the same day or the day before, we can't send it in time. Also check Profile → Notifications, and that the app is allowed to notify you in your phone's settings.

What's the QR code on the membership card?

It's for visits you didn't book through the app. The staff member scans the code, and the purchase goes on your account. If you booked in Stamly, you don't need it: your stylist completes the appointment directly.

Can I delete my account?

Yes. Profile → Privacy and consent → Delete my account. After 30 days, your name, number, email address, photo and sign-in are deleted. Your appointments and purchases stay with the salons without your name. If you change your mind, sign in again before then. If you no longer have the app, the steps are on Delete your account.

This applies to the Stamly Business app, which salon staff use.

I haven't been given a password

The salon creates your account, and you choose the password yourself. Open Stamly Business, tap “Forgot password?”, enter the email address the salon registered you with, and type in the code you get by email. It works the same way if you forget your password later.

The app says I don't have access

The salon decides who has access, which locations you're in, and when you work. Talk to the owner or your manager. We can't give you access to a salon.

Who sees my photo and phone number?

You decide under Profile → Edit profile. You can hide your profile photo from customers, and you can choose not to share your phone number with colleagues.

Why do I have to be at the salon to clock in?

Clocking in checks that your phone is at the salon, and only stores how many metres you were from it, not where you were. If you don't want to share your location, or you're somewhere else, log your hours by hand under Profile → My hours, and the owner or your manager approves them.

I forgot to clock out

Then Stamly clocks you out at the time the salon has chosen, and lets you know. Correct the time under Profile → My hours, and the owner or your manager approves the correction.

How do I delete my account?

Under Profile → About the app → Delete my account. Your access to all salons ends straight away, and the account is deleted the following night. If you're the only owner, transfer ownership to someone else in the portal first. If you only want to stop at one salon, ask the salon to remove your access. If you don't have the app, write to hjelp@stamly.net. See Delete your account.

Services, prices, staff, opening hours and settings are changed in the portal, on a computer. The Stamly Business app is made for the day: appointments, customers and checkout.

If you'd like to know more about Stamly for your salon, write to hjelp@stamly.net.

Write to hjelp@stamly.net. If you use “Write to us” in the app, the app version and phone model are attached, which helps us find the problem faster.

• Tell us what you were trying to do, and what happened instead.
• Feel free to include a screenshot.
• Don't send passwords or one-time codes. We never ask for them.
• If you work at a salon, don't include customer names or phone numbers in the email.