Delete your account

In the app

Profile → Privacy and consent → Delete my account. Upcoming appointments are cancelled straight away, and you won't get any notifications or offers. If you sign in with Apple, your Apple sign-in is revoked straight away. After 30 days, the account is deleted. If you change your mind before then, sign in again the same way as before.

Without the app

Write to hjelp@stamly.net from the email address you sign in with. If you sign in with Apple, Google or Microsoft, or no longer have access to that address, tell us the address or the phone number the account is registered with. Before we delete anything, we check that the account is yours. We reply within 30 days. An account deleted this way has no 30-day period in which to change your mind.

Your account in Stamly Business was created by the salon you work at. If you only want to stop using it at one salon, ask the salon to remove your access.

To delete your account completely, do it in the app: Profile → About the app → Delete my account. Your access to all salons ends straight away, and the account is deleted the following night. If you're the only owner of a salon, transfer ownership to someone else in the portal first. The owner and your manager are notified.

If you use the customer app with the same account, that is deleted too, and upcoming appointments you've booked as a customer are cancelled. This can't be undone.

If you no longer have the app, write to hjelp@stamly.net from the email address you sign in with, and we'll do the same for you.

This is deleted

• Your name, phone number, email address and profile photo.
• Your sign-in. The number and email address become free, and can be used for a new account.
• Your date of birth and gender, if you gave them.
• The messages you wrote to salons, and the salons' notes about you.
• Your inbox, your notification settings and the address used to send notifications to your phone.
• Your consent to offers, and any invitations and requests that are waiting.

This stays, without your name

• The appointments, services, amounts and points at the salons. Under the Norwegian Bookkeeping Act, salons must be able to account for their sales for five years, and they can do that without knowing who made the purchase.
• The log of changes. It can't be altered, and it may contain your name.

If you're a staff member, this stays with the salon

• Your name at the salon, and the appointments you have with customers.
• Rotas, time off, clock-ins and hours. They belong to the salon as your employer, and are deleted after the retention period the salon has chosen (five years by default).
• The owner is notified, and removes you from the appointment book if you've left.

Messages that have been sent are deleted after 30 days regardless. You can read more about how long we keep what in the privacy policy.