Terms of use

Stamly is a service for booking appointments at hair salons and collecting points with them. The service is owned and provided by Inovix AS, organisation number 938 650 330. These terms apply to the customer app Stamly, the staff app Stamly Business, the portal for salons and this website.

It is the salon that cuts, colours and takes payment. The agreement for the appointment itself is between you and the salon. Stamly passes on the booking and keeps track of the appointments and the points.

• You sign in with your email address and a one-time code, or with Apple, Google or Microsoft. The account is personal.
• You must be at least 13 years old to have your own account.
• Give your real name, so the salon knows who is coming.
• Look after your email. Anyone who gets into it, or into the account you sign in with at Apple, Google or Microsoft, can sign in as you.
• The app is free for customers.

When you book an appointment, you enter into an agreement with the salon for that service, at the time and the price stated in the booking. You get a confirmation in the app, or on the salon page when you book there.

• The salon decides which services and prices it offers, and how early and how late an appointment can be booked.
• The price in the app is the salon’s price for the service. If the service turns out to be different from the one you booked, you agree the price with the salon.
• The salon can move or cancel an appointment, for example in case of illness. You will then be notified in the app.
• Payment takes place at the salon. Stamly does not accept payment from customers.

You can always cancel an upcoming appointment in the app, or under “My appointments” on the salon page. Each salon has a deadline for free cancellation, usually 24 hours before the appointment. The deadline is shown on your appointment.

• If you cancel before the deadline, it costs nothing.
• If you cancel after the deadline, or do not show up, the salon may charge you according to its own rules. That is a matter between you and the salon. Stamly does not collect anything.
• The salon records when a customer does not show up, and sees how many times it has happened.
• A salon can block a customer from booking with it.

The loyalty programme is the salon’s own. Each salon decides how many points you get, what they can be used for, and whether they expire. The rules for a salon are shown in the app.

• Points are valid only at the salon you got them from. They cannot be transferred to another salon or another person.
• Points have no cash value and cannot be paid out.
• You get points when the salon has recorded that the appointment is completed, based on what you paid.
• Points may expire after a period the salon has set. The expiry date is shown in the app.
• A reward can be used once, and you can use one reward per appointment. The salon can set a limit on how much of a bill can be covered by points.
• If you cancel an appointment for which you had used a reward, you keep the reward for 90 days.
• If you leave a salon, your points there disappear and do not come back.
• If points have been given by mistake, the salon can correct the balance. Such corrections are logged.

The salon can change or end its programme. Points you already have follow the rules shown in the app.

• Only book appointments you intend to attend.
• Do not use someone else’s email address or phone number, or pretend to be someone else.
• Do not attempt to extract information about others, or to disrupt or circumvent the service.
• We may close an account that is used in breach of these terms. Where possible, we will let you know first.

This applies to you if you use Stamly Business or the portal at work.

• Your account has been created by the salon, and the salon decides what you have access to.
• The account is personal. Do not share your password, and choose a password of at least ten characters.
• The information about customers belongs to the salon. Use it only for your work, and do not take it with you when you leave.
• Clock in and out only for yourself, when you start and finish. If you forget to clock out, Stamly clocks you out at the time the salon has chosen.
• If you leave, the salon removes your access. You can also delete your account yourself in Stamly Business.

The salon’s use of Stamly, including price, termination and the processing of customers’ information, is set out in the terms for salons.

The salon is responsible for the service you receive, for its prices and for the rules of its loyalty programme. If you are dissatisfied with a service, take it up with the salon.

We are responsible for the app working as it should, and we fix errors as quickly as we can. Even so, the service may sometimes be down or a notification may not get through. We are not liable for losses resulting from this, beyond what follows from mandatory law.

You can delete your account at any time. Customers do this under Profile → Privacy and consent; upcoming appointments are cancelled, and the account is deleted after 30 days. Staff do this in Stamly Business under Profile → About the app → Delete my account; the account is deleted the following night. Deletion by email, as described at stamly.net/en/delete-account, has no grace period. What happens to your information is set out in the privacy policy.

We may change the terms when the service changes. The date at the top says when that last happened. We will let you know in the app about changes that matter to you before they apply. If you continue to use the service afterwards, the new terms apply.

These terms are governed by Norwegian law. If you are a consumer, you have the rights that consumer protection law gives you, regardless of what is written here. If you disagree with us, write to hjelp@stamly.net first, and we will try to resolve it. If we cannot reach agreement, you can ask the Norwegian Consumer Council for help (forbrukerradet.no). The Consumer Council can mediate, and the case can go on to the Consumer Disputes Commission (Forbrukerklageutvalget).

Questions about the terms: hjelp@stamly.net. You will find practical help under Help.

Inovix AS, org. no. 938 650 330, Karl Johans gate 25, 0159 Oslo