Points, levels and rewards: how salon loyalty works in Stamly
You earn points every time you’ve been to the hairdresser, and swap them for rewards the salon has set up. This is how you earn them, where they count and how to spend them.
· 4 min read
Written by the team behind Stamly at Inovix AS. We sell the booking system we write about, and we show where the numbers come from.
In short
- You get points once the appointment has been paid for at the salon, based on what you paid.
- Points count at the salon where you earned them. Each salon runs its own programme.
- You use a reward when you book your next appointment.
- Your level follows everything you’ve earned in total, so spending points never moves you down.
How you earn points
When your appointment is finished and paid for at the salon, you get points for what you paid. There’s nothing for you to do. The points show up in the app shortly after you’ve walked out of the door.
The salon decides how many points each krone is worth. Some salons also give extra points for a limited period, and when they do, it appears as an offer on the home screen of the app.
Where do the points count?
At the salon where you earned them. Go to two salons that both use Stamly and you have two balances, each with that salon’s own rewards. On the home screen you swipe between your salons, and “Rewards” always shows your points at whichever one you’re looking at.
How to use a reward
- Open “Rewards” to see what you can afford and what you’re getting close to.
- Book an appointment as usual.
- On the last step, before you confirm, choose the reward. The new price shows straight away.
- The reward stays with the appointment, and the staff see it when they take payment.
Levels
Many salons have levels, silver and gold for example. Your level is worked out from all the points you’ve ever earned at that salon, not from your current balance. Spend points on a reward and your level stays where it is.
The membership card
The app has a membership card with a code on it. Show it when you arrive and the salon finds you immediately. The code renews itself and only works for a short while, so nobody else can use a screenshot of it.
History and expiry
Your points history lists every time you’ve earned or used points. If the salon has set an expiry period for points, the app warns you before any of them expire.
If you leave a salon, you lose your points there. The app tells you how many before you confirm.
Never booked in the app before? Here’s how to book a hair appointment with Stamly.
Questions and answers
When do I get my points?
Once the appointment has been paid for at the salon. Points are based on what you paid and appear in the app shortly afterwards.
Can I use points from one salon at another?
No. Points count at the salon where you earned them. Each salon has its own programme and its own rewards.
Do I lose my level when I spend points?
No. Your level is based on all the points you’ve earned at the salon in total, not on your balance.
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