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Cancelling a hair appointment in Norway: deadlines, fees and your rights

You can almost always cancel a hair appointment in Norway. What matters is whether it costs you anything. The answer is in the terms you were given when you booked, and a salon cannot charge a fee it never told you about.

· 5 min read

Written by the team behind Stamly at Inovix AS. We sell the booking system we write about, and we show where the numbers come from.

An empty green salon chair in front of a curved mirror in a bright salon, with a cape draped over the armrest.

In short

  • A salon in Norway can charge you for a late cancellation or a missed appointment, but only if the fee and the deadline were in the terms when you booked.
  • According to the Norwegian Consumer Council (Forbrukerrådet), there is no right of withdrawal and no statutory right to cancel a hair appointment. The salon’s own terms apply.
  • Many salons ask for 24 hours’ notice. Fees range from a fixed amount to the full price of the appointment.
  • Being ill does not cancel the fee if the terms say late cancellations are charged. Get in touch as early as you can and ask.

Can a hairdresser charge a cancellation fee?

Yes, if you were told beforehand. Forbrukerrådet, the government-funded consumer body, writes on the youth advice site ung.no that a cancellation fee, its size and any deadlines must be set out in the terms of the agreement. If nothing about a fee was mentioned when you booked, you haven’t agreed to one. Forbrukerrådet gave the same answer in a separate case about a lash technician who sent a bill: without notice in advance, you have not accepted the terms.

How clear does the notice have to be? A small line at the bottom of a web page isn’t enough, Forbrukerrådet’s regional director in Agder told the Norwegian broadcaster NRK in 2016. The story was about a 13-year-old in Kristiansand who was billed 1,400 kroner for a double appointment she didn’t turn up to. He also said the fee should be a reasonable size. The salon hadn’t mentioned the fee on its website, and the chain dropped the claim once NRK got in touch.

Is there a right of withdrawal for a hair appointment?

No. Forbrukerrådet says there is no right of withdrawal and no statutory right to cancel for services such as hairdressing and beauty treatments. Booking online doesn’t change that. If you can cancel for free, it’s because the salon’s terms allow it, and the deadline is whatever the salon has chosen.

What salon terms look like

We read the terms of two Norwegian salons on 10 November 2026. They show how much they can differ:

  • Påhåret asks you to cancel at least 24 hours ahead. Otherwise they charge 400 kr for a small treatment such as a cut, and 900 kr for a large one, such as a cut and colour.
  • Blow Hairdressing in Trondheim charges the full price of the appointment if you cancel with less than 24 hours’ notice.

So, a fixed amount at one, the whole price at the other. You’ll find both. The 24-hour deadline turns up again and again, but no law fixes it at 24 hours. A salon can ask for more notice, as long as it tells you when you book.

What if I’m ill?

Illness doesn’t get you off automatically. If the terms say late cancellations cost money, the salon can charge you even when you are unable to come, Forbrukerrådet writes. The case it was answering involved a customer in severe pain.

In practice, plenty of hairdressers are generous if you’re honest and get in touch early. Woke up with a temperature at seven? Call before the salon opens, or cancel straight away in the app or on the website you booked through. Ask whether they can move the appointment instead. A salon finds it much easier to say yes while there is still time to give the slot to someone else.

Disputing a fee

  1. Find the terms. Look in your confirmation, the text message or email you received, or on the page where you booked. Were the fee and the deadline there?
  2. Complain in writing. If nothing was stated, or the fee is unreasonably high, write to the salon and dispute the charge. If the salon managed to fill the slot, you can point out that it lost nothing.
  3. Ask for a reply within 14 days. That’s the deadline Forbrukerrådet recommends when you complain to a hairdresser.
  4. Get help. If you can’t agree, you can call Forbrukerrådet on 23 400 500 for advice and ask the Norwegian Consumer Authority (Forbrukertilsynet) to mediate. It’s free.

Cancelling in Stamly

If you booked with a salon that uses Stamly, the deadline for free cancellation is shown on the last step, before you confirm. It’s also shown on your appointment afterwards.

  1. Open Bookings in the app and tap the appointment.
  2. Choose Cancel appointment. If you’re past the salon’s deadline, the app warns you that the salon may charge before you confirm.
  3. Confirm. The time becomes free and another customer can take it.

If you booked on the salon’s page at stamly.net, sign in there and cancel under “My appointments”. Want a different day instead? You can often reschedule in the app to a new time with the same hairdresser. Some salons prefer you to call to move an appointment, and the appointment will say so. You can always cancel yourself.

Stamly never charges for a cancellation. You pay at the salon, and the salon decides the deadline and any fee. If you used a reward on the appointment, you get it back when you cancel. Read more about booking and changing appointments.

Questions and answers

Can a hairdresser in Norway charge me for cancelling late?

Yes, if the fee and the deadline were in the terms when you booked. If you weren’t told about the fee in advance, you haven’t agreed to it, and you can dispute the charge in writing.

Do I have a right of withdrawal for a hair appointment booked online?

No. The Norwegian Consumer Council (Forbrukerrådet) says there is no right of withdrawal or statutory right to cancel for services like this. The salon’s cancellation terms decide what you can do.

Do I have to pay for the appointment if I’m ill?

You might, if the terms say late cancellations are charged. Illness doesn’t exempt you automatically. Cancel as early as you can and ask the salon to move the appointment.

How much notice do Norwegian salons want for a cancellation?

The salon decides. 24 hours before the appointment is common, but a salon can set a longer deadline. It should be in the terms when you book.

How big can a cancellation fee be?

There’s no fixed limit. Forbrukerrådet says the fee should be reasonable. Some salons charge a fixed amount, others the full price of the appointment.

How do I cancel an appointment in Stamly?

Open Bookings in the app, tap the appointment and choose Cancel appointment. The app shows whether you’re within the salon’s free cancellation deadline. If you booked on the salon’s web page, cancel under My appointments there.

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